Refund and Returns Policy – VyanKart.com
Effective Date: [15/05/2025]
At VyanKart.com, we strive to ensure that you are completely satisfied with your purchases. If you are not satisfied with a product or receive a damaged or incorrect item, we’re here to help.
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📦 Returns
We accept returns under the following conditions:
- You must request a return within 2 days of receiving the product.
- The item must be unused, unopened, and in its original packaging.
- Certain items such as opened Ayurvedic products, personal care goods, or perishable items are non-returnable unless damaged or incorrect.
To initiate a return, please contact us via:
📞 WhatsApp/Call: 9999311810
📧 Email: Vyankart52@gmail.com
Please provide your order ID, reason for return, and photos (if applicable).
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💰 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method or as store credit, typically within 7–10 business days.
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🚫 Non-Returnable/Non-Refundable Items
The following items are not eligible for return or refund unless damaged during delivery:
- Ayurvedic powders and herbs (if opened)
- Stationery items like pens or notebooks (if used)
- Custom orders or personalized products
- Items sold under “Clearance” or “Final Sale”
📦 Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 24 hours of delivery with photos
- We will arrange a replacement or refund at no extra cost to you
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🔄 Exchanges
We offer exchange only for defective or wrong items, subject to availability. If the item is out of stock, a refund or store credit will be issued.
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🚚 Return Shipping
- If the return is due to our error (damaged, wrong item), we will cover the return shipping cost.
- If the return is due to a change of mind or customer error, return shipping is the customer’s responsibility.
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📩 Contact Us
For any questions about returns or refunds, please contact us:
📧 Email: Vyankart52@gmail.com
📞 WhatsApp/Call: 9999311810
🕒 Hours: 10:00 AM to 6:00 PM, Monday to Sunday
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We appreciate your trust in VyanKart.com and are committed to providing quality service and support.